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Delivery Information

We will always aim to despatch your order within 24 hours of receipt whenever possible.

UK: depending on value, items up to 2 kg in weight will be despatched either by Royal Mail 1st class post or Special Delivery.  Items weighing over 2 kg will be despatched by courier service.

With the exception of Artist Bears & Orphans which are charged at cost and despatched by next day delivery, all orders of £60 value and over will be posted free in the UK.  For items other than Artist Bears and Orphans under £60, there will be a charge of £3.99..

OVERSEAS: items up to 2 kg in weight will be despatched by Royal Mail Tracked & Signed or Tracked.  Items weighing over 2 kg will be despatched by courier service

Postage is calculated on the weight of your parcel.  To check the postage cost of any item, simply click on the "ADOPT ME" button to pop it into the shopping bag where you will find the postage calculator in the drop down menu. Opening the drop down menu will allow you to select your country destination and display the postage cost for your item/s.  At this point you can either empty the shopping bag or continue to check-out with your order.  Please note - you will not be able to proceed beyond the shopping bag page without selecting a country destination.

Please note that you will be able to see the packed weight of your selected item alongside its name on the shopping bag page.  If you select more than one item and we find that you have overpaid, we will always refund the difference.