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Terms & Conditions

We, at Abracadabra, want you to have an enjoyable shopping experience with us as we endeavour to provide you with the very best possible products and services. Below are our terms and conditions and we recommend you read these as by using www.abracdabra-teddies.com you accept and agree to be bound by our conditions. We may change our terms from time to time without notice to you and any changes will only apply to orders placed subsequent to any alterations.

Details

www.abracadabra-teddies.com is owned and operated by Marsha Davison at the trading address: Abracadabra Teddy Bears Ltd., 8a Cross Street, Saffron Walden, Essex CB10 1EX.

We are registered in England, no. 4498492 and our registered office is Cambridge House, 16 High Street, Saffron Walden, Essex CB10 1AX.

If you have any questions or queries‚ please contact us and we will get back to you.

"We"‚ "us" and "our" refer to www.abracadabra-teddies.com.

Purchase

To make a purchase from www.abracadabra-teddies.com you must be over 18 years of age. If you are under 18 and wish to use our website‚ you must do so only with the involvement of an adult. All quoted prices are inclusive of V.A.T and any delivery charge levied on your purchase is quoted prior to confirming your order. All our prices are quoted in GBP (£s) sterling.

When you have placed an order with www.abracadabra-teddies.com you will receive a confirmation e-mail with the details of your purchase. Your order represents an offer to purchase an item which is only accepted when we e-mail confirmation of dispatch. For more details‚ please read our delivery and returns policy

PLEASE NOTE: in case of cancellation of a layaway, any payments made are non-refundable.  Payments can be held as credit against a future adoption or may, in some cases and depending on circumstances, be refunded when the item which had been reserved is resold. In the case of any "goodwill" refund made in this way, a 10% re-listing fee will be charged.   

Pre Order

Some items are currently not in stock, but are on order and you can pre order these with us! Please do not proceed with full payment as we can not give you a definite delivery date of when the product will arrive. You can make a pre-order by filling in an order form on our secure site or you can ring our shop number 01799 527222 open Monday to Saturday 09am-5pm and we can take a deposit over the phone to secure your pre order, alternatively you can email us at marsha@abracadabra-teddies.com and we will get back to you as soon as possible.

Please note that deposits are non-refundable and non-transferable.

Returns Policy

If you are dissatisfied in any way with your purchase we will give you a full refund provided (1) you advise us within 14 days that you are going to return the item, (2) the item is returned within 14 days from advising us and (3) the item is returned in a perfect, unused condition complete with tags, box and certificate, where appropriate.

Please note, however, that no guarantee can be made as to the colour of any item as this may vary depending on the monitor quality and settings of the device on which it is viewed.

Refund will be the item’s cost less any original postage costs incurred by Abracadabra.

We do reserve the right to not refund the full cost where items are returned damaged or with accessories missing.

Returned items which were purchased on layaway will be subject to a 10% re-listing fee.  

Orphans: secondary market bears which have been adopted from the Orphanage are offered for sale on behalf of the owners and are therefore not covered by our own returns policy. All bears offered for sale through our Orphanage scheme are carefully examined on arrival at the shop and only those in mint condition are put up for adoption. We therefore do not accept Orphan returns.

Returns address: Abracadabra Teddy Bears Ltd., 8a Cross Street, Saffron Walden, Essex CB10 1EX.

Specifications

We have taken every care in the preparation of the content of this website‚ in particular‚ to ensure that prices quoted are correct at time of publishing and all products have been fairly described. We have made every effort to display as accurately as possible the colours of our products that appear on our website however‚ the actual colours you see will depend on your monitor and we cannot guarantee your monitor's display of colour will accurately reflect the colour of the product on delivery.

Please note

The images‚ logos‚ text and content of our site are the property of Abracadabra Teddy Bears Ltd and any use of the aforementioned are strictly forbidden unless written authorisation has been received from Abracadabra Teddy Bears Ltd.